Frequently Asked Questions
What are your service fees?
Our service is 100% FREE to you! There are no hidden fees or charges to use our service.
Our business operates by being reimbursed by the lender (once you are successful) for working with you and through the entire loan application process. This work would otherwise be done by the bank, lender or other bank staff who may not fully understand banking policies. In some cases, we may have the delegation to request rate reductions. The advantage for you is that our wide knowledge of lender policies means that we can identify which bank/lender policy best suits your current situation so that the chance of you being successful is high.
What is the difference between going through a Broker as opposed to the bank directly?
We work with a panel of over 50 lenders, including the big four banks as well as many smaller lenders that you may not have heard of but provide excellent products and potentially cheaper rates. Every lender has different policies and requirements. We know the banks inside out, their policies and the problems you could face on your way through a loan application. Our experts know how to address the bank criteria, matching you with the best lender at the cheapest possible rate.
How long does the application process take?
From pre-assessment to settlement, the average application processing time is between 2 to 4 weeks. We assess what your lending requirements are to ensure that the outcome is successful even before you apply! Our team of loan experts will act on your behalf to ensure you get the best possible outcome for your loan.